Technical Account Manager
dubaijobapply.com
Application Deadline: Sept. 6, 2024
Full Job Description
Yardi, a global software company renowned for providing innovative property management solutions and services across all real estate markets, is seeking a dynamic and skilled Technical Account Manager. At Yardi, we prioritize delivering superior products and outstanding customer service, ensuring our work environment is both fulfilling and enjoyable. We are deeply committed to our customers, employees, and the communities we serve.
As a Technical Account Manager, you will play a pivotal role in offering consultative, implementation, system support, and professional services to a dedicated portfolio of Yardi clients. Your contributions will be essential in driving the digital transformation and operational success of our clients through Yardi software solutions.
Key Responsibilities
- Architect of Digital Solutions: As the primary architect of our clients' digital strategies, you will manage the implementation and ongoing administration of Yardi software solutions with expertise and precision.
- Data Mapping and User Training: Perform data mapping and conversion, conduct user training sessions, and provide various services to ensure the successful deployment of Yardi software.
- Consultation and Direction: Offer consultative support to end-users, assisting with daily operations, financial reporting, accounting, and overall system usage.
- Best Practices Implementation: Advise clients on best practices relevant to their use of Yardi products, ensuring optimal application and efficiency.
- Expert Resource: Serve as a knowledgeable resource and escalation point for application-specific issues, resolving functionality and reporting problems through thorough research and analysis.
- Client Resource Evaluation: Assess client resources and software functionality to prioritize and address client requests, providing informed recommendations on ancillary products and services.
- Collaborative Projects: Work closely with internal teams—analysts, designers, programmers, sales, and marketing—to meet client needs and uphold high customer service standards. Additionally, manage special projects related to department training and client support.
- Additional Duties: Perform other Yardi-related duties as assigned to support the company's objectives.
Qualifications
- Educational Background: Bachelor's Degree in Finance, Math, Computer/Engineering Sciences, or equivalent experience in the property management industry.
- Project Management and CRM Skills: Demonstrated project management experience and proficiency in customer relationship management.
- Industry Knowledge: In-depth understanding of the property management industry and its best practices.
- Technical Competence: Proficiency in Microsoft operating systems, network systems, and strong analytical and problem-solving abilities.
- Team-Oriented Attitude: Ability to establish cooperative working relationships with colleagues and clients at all levels, both within and outside Yardi.
- Language Proficiency: Fluent Arabic speaker.
Preferred Skills
- Network and Peripherals Management: Capability to configure and manage networks and peripheral devices.
- Enterprise Software Experience: Familiarity with enterprise-level property, financial, and CRM systems.
Benefits of Joining Yardi
- Work Environment: Join a fantastic team in a supportive and collaborative work environment.
- Professional Development: Opportunities to learn new technologies and advance professionally.
- Competitive Compensation: Receive a competitive salary package.
- Comprehensive Benefits: Enjoy medical/dental coverage, paid time off, sick leave, paid holidays, profit sharing, and more.
Yardi is home to over 9,000 employees in more than 40 locations worldwide, all dedicated to creating exceptional real estate software products and fostering a collaborative work culture. Our corporate values emphasize integrity, respect, trust, responsibility, and fun, making Yardi an ideal place to build your career.
Location
Dubai, United Arab Emirates
Business Unit
Global Solutions
Department
Client Services
Employment Type
Employee - Full Time
If you are a motivated, enthusiastic team player with exceptional customer service skills and a passion for technology, we invite you to join our growing team at Yardi. Make a difference in the real estate industry with a company that values your contributions and supports your professional growth.
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Date Posted
June 3, 2024, 5:09 a.m.
Location
United Arab Emirates,Abu Dhabi
Offered Salary
AED.5000 - AED.15000 / month
Expiration date
Sept. 6, 2024
Gender
Both
Qualification
bachelor Degree
Career Level
Executive